Performance Plan - In-house Computer Support

Modified: 2010/08/09 20:56 by Jared - Categorized as: Performance Plans

(10) » Network Solutions Errors » Performance Plan - Administrative Support » Performance Plan - In-house Computer Support

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Expectations

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Item - Date Assigned - Date Completed

Look into AVS (SCM Software) - 07/14/2010
Set up Remote Access for Elise - 07/06/2010 - Per meeting, this is on hold (until we have iEC for the office)
Look into backup power - 06/16/2010
Look into pushing info to Wiki/Email/Website/etc. - 04/30/2010 -

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Completed Items

Add away message to Elise's Email - Completed 08/07/2010
Options for Document Scanning & Handling (e.g. document scanner, storage, etc) - reported info 07/06/2010
Change subject for Orders (Order From X - Current Date/Time) - 06/29/2010 (Form added for testing 07/06/2010) - forms switched 07/21/2010
Get MASSoftware Pro lang. file to alt. format - 06/22/2010 - Completed 07/14/2010 (Also added for translation: MASSoftware Pro. Help File)
Implement Password Policy - Completed 07/08/2010
NWeb Contact Form needs Validation - 04/13/2010 - Completed 07/06/2010
Shared calendaring report (google calenders?) - 04/30/2010 - Completed 07/01/2010
List of needed product images - Completed 06/22/2010
Proposal for Restricting Access to Personal Folders (list of options) - 06/15/2010 - completed 06/21/2010
Test x-cart's USPS Shipping functionality (several orders, check against Click&Ship) - 06/15/2010 - Prices w/xcart slightly higher than from USPS Site - 06/15/2010
Discuss Scanning/Archiving Documents w/Greg - 06/15/2010 - Done 06/15/2010
Keep items with '0' price in x-cart from showing 'name your own price' - 06/14/2010 - completed 06/15/2010
Password Policy - 5/19/2010 - Complete (as of 6/14/2010)
iMAS Hash Routine add 5-20-2010 - Complete (as of 6/14/2010)
Backup done for EC3 database, new Keycode Installed - 06/14/2010
Data Storage/Backup 5-19-2010 - Write policy to go before board - Completed
Add favicon to New Website - Completed 06/01/2010
Help Rebecca upload info to the Wiki on Thursday (05/13/2010) - 5/12/2010 - Completed
Set up link to SC forms from main page. - 04/23/2010 - Completed
Prototype of Page Layout (Expand/Collapse, Sections, Add Info Entered) - 04/19/2010 - Completed 04/27/2010
Get list of Countries, ST/Prov - 04/19/2010 - Completed 4/26/2010
Show Rebecca & Shawna how to use Wiki - 04/19/2010 - Completed 4/22/2010
Setup Site Map & robots.txt for new website - 04/19/2010 - Completed 4/26/2010
Get Info about POs - 4/19/2010 - Completed 04/19/2010
Setup email account for David - 4/23/2010 - Completed 4/26/2010
Get Pricing Info for extra licenses on Acrobat - 04/19/2010 - Completed 05/03/2010
Proposal for Order Confirmation - 4/19/2010 - Completed 05/03/2010
Proposal for Short Item Description Format - 04/19/2010 - Completed 05/03/2010
Proposal for Database Design - 4/19/2010 - Completed 05/03/2010
Look into E-Commerce Applications - 4/30/2010 - 05/03/2010

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Support Issues

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Date/Problem/Status/Date Resolved

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Unaddresssed Problems

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Addressed Problems

Fatal error occurs when Jacquei tries to attach/forward .doc - 7/13/2010 (appears to be panda issue - panda updated)

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Resolved Problems

Jacquei's User Account No Longer Requiring Password - 07/23/2010 - Completed 07/26/2010 (Password Re-Added)
Elise needs Flash Installed - 7/15/2010 - Completed 7/19/2010 (Flash for Firefox/Opera/Etc installed)
Erin's Outlook asking for password (password added to program)
EC3 License expired 07/02/2010, Shows as only 7 Users - 07/06/2010 - New Keycode creates (exp. 01/02/2011; 10 Users) - this appears to work as of 7/14/2010
Erin got BSOD @10:40am - 07/07/2010 (try updating drivers) - 07/08/2010 removed spyware & updated drivers - no further problems as of 08/09/2010
Erin - 5/27/10 (9:53) - BSOD
Erin's computer crashed 5/14/2010 (bsod @1:18 while reviewing a pcsp in EC3) - Updates installed 05/18/2010
Erin was entering notes, and got the blue screen of death out of nowhere (this occurred at approx. 9:30am). Given the message "A problem has been detected & windows has been shut down...". The computer then rebooted. - updates installed, chkdsk run 05/12/2010
Shawna couldn't get a plugin installed under IE and couldn't access a website - 06/28/2010 - JRE Installed - Completed 06/28/2010* EC3 - 5/25/10 (Marvin, Shawana, Shelli, Sara) gave Run-time error 3078 - DB repair run* Shelli is having problems with EC3 (got an error when accessing consumer profile) - 04/30/2010 - As of 05/06/2010, this hasn't reoccurred.
Rebecca needs a license to use Acrobat 9 Pro on her computer - purchased from journeyed.com - 5/12/2010
Emails aren't going through to Rebecca's email & email startup is very slow 05/12/2010. Called kitusa, inbox was full, outlook set to delete email from server after 8 days - 05/12/2010
Shawna is having problems viewing pdf files. 4/21/10 - Updates Installed, 04/26/2010 - problem hasn't reoccurred as of 05/12/2010
David's email isn't functioning - 04/30/2010 - Inbox restored, 05/06/2010
Rebeca is having problems with viewing docx files. 04/21/10 - Converter Installed, 04/22/2010
Web Server has wrong time 04/22/10 - Time Changed, 04/26/2010

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Notes

My Notes
e-commerce site progress - Added 06/21/2010