Vision

To be the center of excellence in service coordination, facilitating maximum self direction for persons with developmental disabilities."

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Mission Statement

Monaco & Associates Incorporated will be the premier service coordination agency that identifies, develops and uses best practices to help consumers achieve the goals they most value.”

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Values

Teamwork: working together to produce better outcomes for our consumers
Integrity: doing the right thing
Inquisitiveness: creativity, looking for a fresh approach to what we already do
Teachability: having an appetite for education
Trailblazing: pioneering in the field of developmental disabilities by finding better ways to do things and sharing our results

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Strategic Plan

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Strategic Direction 1: Monaco & Associates will be a great place to learn, work and grow.

Goal 1.1: Create a stable workforce equipped to carry out our mission.

1.1.1 Offer flexibility and support to team members;

1.1.2 Provide training that empowers staff and persons served.

1.1.3 We will recruit a professional and diverse workforce;

1.1.4 We will have a system of recognition for exceptional achievements;

1.1.5 Create a case management handbook for TCM's to refer to.

Goal 1.2: Increase customer base in NE Kansas.

1.2.1 Increase new customers by 20 over the next year;

1.2.2 Use direct and indirect marketing to achieve greater name recognition

1.2.3 Offer trainings twice yearly to local service providers and parents in topics relevant to the field.

Goal 1.3: Make customer service an essential part of the way we do business.

1.3.1 Creation of a back-up plan for service coordination.

1.3.2 Consistent follow up with new referrals through phone contact and letters.

1.3.3 Develop a presentation booklet to be used with new and prospective consumers and providers that highlights the unique strenghs of our company.

1.3.4 Institute and evaluate scientifically the use of checklists to improve service and quality.

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Strategic Direction 2: Monaco & Associates will contribute to best practices in service coordination.

Goal 2.1 Identify and publicize best practices in service coordination.

2.1.1 Host a national speaker in the field of developmental disabilities in Topeka for practitioners in the region.

2.1.3 Provide a discussion forum for service coordination providers to discuss current case management issues and best practices.

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Centers of Excellence

Definition: place seeking highest standards: a place where the highest standards of achievement are aimed for in a particular sphere of activity

Characteristics of a Center of Excellence

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